support
Good IT support is about taking the stress out of running a business, that’s why we combine advanced management technologies and a customer service ethic which, blended with highly trained Microsoft qualified consultants, provides the perfect recipe.
We also insist on offering ‘Support Packages’ that are designed around the needs of our clients and their individual users. Below you will find five clearly defined support packages ensuring we meet the technical support needs of your business.
SiTpay
This package allows you to pay for IT support as and when you need it
- Access to a team of experienced qualified IT consultants.
- Pay conveniently as and when you need support.
- Log requests via the telephone, email or online.
- Track support requests and charges, all online.
SiTprepay
Get a discount if you buy blocks of 10 hours at a time. Use them for support, installs or whatever you like.
- Access to a team of experienced qualified IT consultants.
- Prepay for a block of support hours and take advantage of the prepay discount.
- Log requests via the telephone, email or online.
- Track support requests and charges, all online.
- Use your prepaid hours for remote or onsite support within our business hours.
SiTremote
Monthly support contract which includes all remote support and a reduced rate if you need onsite assistance.
- Unlimited remote support (during our business hours).
- Dedicated account manager and support team.
- Log requests via the telephone, email or online.
- Track support requests and charges, all online.
- Guaranteed 2 hour first response.
- 24/7 real-time server monitoring.
- Daily server health check.
- Monthly ‘IT system health report’
SiTsupport+
Monthly support contract which includes all remote and onsite support.
- Unlimited remote support (during our business hours).
- Unlimited onsite remote support (during our business hours).
- Dedicated account manager and support team.
- Log requests via the telephone, email or online.
- Track support requests and charges, all online.
- Guaranteed 2 hour first response.
- Guaranteed 4 hour onsite critical response.
- 24/7 real-time server monitoring.
- Daily server health check.
- Monthly ‘IT system health report’.
SiToutsource
Fully outsourced IT support.
- IT outsourced solution tailored to your business.
- Dedicated IT manager and support team.
- Unlimited remote support and onsite remote support (during your business hours).
- IT strategy planning.
- Log requests via the telephone, email or online.
- Track support requests and charges, all online.
- Tailored response times.
- 24/7 real-time server monitoring.
- Daily server health check.
- Monthly ‘IT system health report’
- And much more...
Click here for an instant Support Quotation
Also, don’t forget to look at our SITproactive & SITmonitor packages.
Alternatively, if you wish to speak to someone directly about any of the above packages, then feel free to contact us on 0845 688 8663 or complete our Contact Us form and we’ll call YOU back.